bj995 operates under a set of terms that govern how your account, transactions and access to our lobby are handled. Whether you use bKash or Upay to fund your wallet, the legal framework below sets out what we commit to and what we ask of you — with availability always subject to your local law and eligible region.
Account access governed by local law
bKash and Upay wallet terms apply
Policy updates notified in-account
Third-party services have separate terms
JURISDICTION AND SCOPE
How Our Policy Applies to Your Account
These legal terms apply to every account registered on bj995 and cover the use of our game lobby, wallet functions and support services. Your access to the platform — including any transaction made through bKash or Upay — is subject to the laws and regulations of the jurisdiction in which you reside. We do not represent that access is lawful in every location, and it is your responsibility to confirm that using bj995 complies with local law in Bangladesh or whichever eligible region you are in. By opening and using an account, you confirm that you meet the eligibility criteria stated at the point of registration. We may update these terms from time to time; when we do, a notice appears in your signed-in account area. Continued use after a notice is posted means you have accepted the revised terms. For payment-specific conditions, the terms covering bKash and Upay transactions are set out separately in the wallet section of your account settings. If any provision of these terms conflicts with applicable law in your jurisdiction, that provision is read to the minimum extent necessary to comply.
bKash wallet terms
Upay transaction conditions
Account eligibility confirmation
Jurisdiction-dependent access
WHAT THIS COVERS
Inside and Outside This Policy's Reach
Not every part of your experience on bj995 falls under a single document. Understanding which terms apply to which part of your account helps you know exactly where to look when a question comes up.
Account Access
Registration, login, account suspension and closure are all covered by these terms. Eligibility is assessed at sign-up, and we reserve the right to restrict access where local law requires it or where account verification is incomplete.
Transactions
Deposits and withdrawals made through bKash or Upay are governed by these terms alongside the conditions of the relevant payment provider. Any dispute about a transaction should first be raised through your account's transaction history page.
Site Content
The game lobby, category pages, promotional notices and editorial content published on bj995 are covered by our content and intellectual property terms. You may not reproduce, copy or redistribute any content from this site without written permission.
Third-Party Services
Game studios — including Joker, Microgaming, PG Soft and CQ9 — operate under their own end-user terms when you launch titles from their libraries. We are not responsible for the policies those studios publish separately, and links to their terms appear within the relevant game lobby sections.
YOUR ACCOUNT RIGHTS
What You Can Do Under This Policy
You hold a set of practical rights in relation to the data and records we keep on your account. These are not abstract entitlements — they are actions you can take at any time by navigating to the relevant section of your signed-in account or by contacting our support team directly. We aim to respond to policy-related requests in a reasonable timeframe, though we do not publish a fixed response window. Where a correction or request requires identity verification, we will tell you the exact steps needed inside the support conversation. All rights are exercised subject to your account being in good standing and to applicable legal requirements in your eligible region. If your account is under a review or restriction, some requests may be paused until that review is complete — we will communicate the reason clearly when that happens.
Review Your Records
Your transaction history, account activity log and registered details are available in the account dashboard. Open the account settings page and navigate to the history tab to see the full record of deposits, withdrawals and session activity.
Correct Account Details
If your registered name, contact details or linked payment method — such as your bKash or Upay number — needs updating, go to account settings and follow the edit fields shown there. Some changes require identity verification before they take effect.
Raise a Policy Question
Any question about how these terms apply to your specific situation can be submitted through the support chat or email route shown in the support section of this page. Describe the specific term or section you are asking about so we can respond accurately.
Request Account Closure
You may request closure of your bj995 account at any time through the account settings page or via direct support contact. We will confirm the closure steps, including how any remaining wallet balance is handled under the conditions active at that time.
POLICY CONTACT ROUTES
How to Reach Us About Legal Queries
Raising a legal or policy question is straightforward. Use the routes below — all published on the site — to send your query to the right place. We do not publish fixed response hours or speed commitments here, so check your account messages for updates after you contact us.
Live Chat
Open the chat icon in the bottom corner of any page while signed in to start a conversation about your account or a specific policy clause. Identify the relevant section when you write in so we can direct your query to the right team.
Email Support
For written policy queries — including requests to review your records or correct account details — send an email through the contact address listed on the site's support page. Include your registered account email and the specific policy point you are asking about.
Account Help Centre
The help centre section inside your signed-in account lists common policy questions, terms references and step-by-step guides for account actions. Check there first before raising a direct query, as many requests can be handled without contacting support.
DATA AND ACCOUNT SECURITY
How bj995 Handles Your Policy Obligations
These four areas describe how we manage the data, cookies and account security practices that sit behind our legal terms. Each one connects to a specific step you can take or verify inside your account.
Data Handling
We collect only the account data needed to operate your wallet, verify transactions and respond to support requests. The categories of data we hold and how we use them are set out in the privacy section of your account settings — open it to see the current record.
Cookies and Browsing
Our site uses cookies to keep your session active and to remember your account preferences across visits. The cookie settings panel — accessible from the footer link — lets you review which cookies are active and adjust non-essential ones.
Account Security
Login security is managed through the credentials you set at registration. If you believe your account has been accessed without your permission, go to account settings immediately and follow the security review steps shown there, then contact support to flag the incident.
Retention and Deletion
We retain account records for the period required by applicable regulations in your eligible region. If you close your account, we will tell you how long your records are kept and what deletion or anonymisation applies at that point, in line with the terms shown in your account at closure.
POLICY QUESTIONS ANSWERED
Legal Questions We Hear Most Often
The answers below address the specific policy questions that come up most frequently. If your question is not covered here, use the support routes in the section above to send it directly to our team.
Does bj995 operate legally in Bangladesh?
Access to bj995 depends entirely on your local law and eligible region. We do not make a blanket claim about legality in Bangladesh. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you before registering or funding an account.
Where can I read the full terms that apply to my account?
The complete terms are published in the legal section of the site and linked from the footer on every page. When you are signed in, a reference copy is also accessible from your account settings page under the terms tab. We notify you inside the account whenever we update them.
What happens to my bKash or Upay transaction if I close my account?
If you close your account while your wallet holds a balance, the terms active at that time govern how the remaining funds are handled. Review the wallet and closure section in account settings before submitting a closure request, or ask support to walk you through the steps.
How do I correct personal details registered on my account?
Go to account settings and open the profile or personal details tab. Edit the fields shown there. Changes to your linked payment method — such as your registered bKash number — may require identity verification before the update is confirmed. Follow the on-screen instructions for that step.
Who do I contact if I disagree with a policy decision on my account?
Send your dispute through the email support route listed on our support page. Describe the specific decision and the policy clause you believe was applied incorrectly. Include your registered account email so we can locate your record and respond accurately.
Are the game studios' terms separate from bj995's legal terms?
Yes. Studios such as Joker, Microgaming, PG Soft and CQ9 publish their own end-user terms that apply when you launch their titles. Our terms govern the account, wallet and lobby access; the studio terms govern game mechanics and any disputes arising from game outcomes specifically.
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