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bj995 collects only the information needed to operate your account, process wallet transactions through bKash and Upay, and keep your session secure. This policy sets out exactly what we collect, why we collect it, and what choices you have — including how to review, correct or question your records at any time.
When you open an account with us, we collect the registration details you provide — name, contact information and account credentials. When you make a deposit or withdrawal through bKash or Upay, the transaction reference, amount and wallet identifier are recorded in your account ledger. We do not store your full bKash PIN or Upay authentication credentials; those remain within the respective payment provider's own infrastructure. We also collect session data automatically: your device type, browser version, the pages you visit and the duration of each session. This helps us understand how the catalog is being browsed so we can keep the lobby organised and fix navigation issues. Cookies placed on your device support login persistence and session continuity — you can manage or clear these through your browser settings at any time. If you contact our support channel, the content of that conversation is retained so we can follow up consistently. We do not sell, rent or share personal data with third parties for their own marketing purposes. Access to and use of this platform depends on your local law and the eligible regions where the service is made available.
This policy covers all data created when you register, log in or update your account on bj995. It applies to the email address, account credentials and profile fields you submit through the account page.
Records of deposits and withdrawals processed through bKash and Upay fall within this policy. We hold transaction references and timestamps; full wallet credentials are never stored on our servers.
Session logs, page-visit data and in-lobby navigation patterns are covered here. This includes which game categories you browse and how long a session runs, used only to improve catalog organisation.
Links to external payment providers, game studio platforms or partner services are outside this policy's scope. Once you leave bj995 to complete a bKash or Upay transaction, that provider's own privacy terms apply.
Your account gives you a direct path to review and manage the information we hold. Log into your account and open the account settings page to see the personal details currently on record. If any detail is incorrect — a misspelled name, an outdated contact address or a changed phone number — you can edit it directly in the fields shown there and save the update. For records tied to bKash or Upay transactions, the full ledger is visible under the transaction history section of your wallet area. If you cannot find a specific record or believe an entry is inaccurate, raise it through our support channel and we will investigate. You can also ask us to explain what data we hold for your account, how long we retain it and whether it has been shared with any third party. We aim to respond to data queries raised through the published support route within a reasonable period, though processing times depend on the nature of the request and volume at the time you contact us.
Open account settings after logging in to see the personal details, contact fields and profile information currently stored against your account.
Edit name, contact address or phone number directly in the account settings fields. Save the changes and the updated record takes effect immediately.
Your bKash and Upay transaction references, amounts and timestamps are listed in the wallet section. Check there before raising a query with support.
Use the published support channel to ask about retention, sharing or correction of a specific record. Include your account reference so we can locate the right data.
If you have a question about how your data is stored, want to request a correction or need clarification on a specific point in this policy, the routes below are the ones published on this site. Use the channel that suits your situation — live chat for quick account questions, email for detailed data requests.
Start a live chat session from any page on bj995. Use this for quick account questions, including queries about what data is visible in your account settings or wallet area.
Send a written data query to our support email address listed on the contact page. Email is the right route for detailed requests — corrections, retention questions or third-party sharing enquiries.
The account help section on the site contains answers to common data and privacy questions. Check there first; if your question is not answered, escalate through live chat or email.
We approach data handling as a practical account operation, not a legal formality. Each item below reflects an actual process inside bj995 — from how cookies work in your browser to how long your transaction records are kept.
We place session and login-persistence cookies on your device when you access bj995. You can review, block or clear these through your browser's privacy or cookie settings at any time without losing your saved account credentials.
Your account password is stored in hashed form — we cannot read it, and our support team will never ask you to share it. If you suspect unauthorised access, change your password immediately from the account security section.
Transaction records tied to bKash and Upay payments are kept for as long as the account is active and for a period after closure to support any dispute resolution. Session logs are kept for a shorter operational period.
When this policy changes materially, we update the version date at the top of this page. Continuing to use the account after a notified change means you have reviewed the updated terms. Check this page periodically if you want to stay current.
These questions cover what we hear most from account holders who want to understand how their data is managed. If something is not answered here, raise it through the support channel.
No. When you complete a deposit or withdrawal through bKash or Upay, the authentication happens inside those providers' own apps or interfaces. We record only the transaction reference, amount and timestamp — never your PIN or wallet password.
Yes. Log in and open account settings to review your profile fields and contact details. Your full transaction history — including every bKash and Upay record — is in the wallet section. For anything not visible there, contact support with your account reference.
Go to account settings, locate the field that needs updating — name, contact address or phone number — and edit it directly. Save the change and it takes effect right away. If the field is locked or you cannot edit it, raise a correction request through the support channel.
We do not sell or share your personal data with third parties for their own marketing use. Data is shared only where strictly necessary — for example, passing a transaction reference to bKash or Upay to process a payment you initiated.
Active account data is retained while your account remains open. Transaction records linked to bKash and Upay payments are kept for a period after account closure to cover any potential disputes. Session logs are kept for a shorter operational window. Contact support for specifics on your account.
Change your password immediately using the account security section — you do not need to contact support first. After securing the account, review your transaction history for any activity you do not recognise. Then contact support via live chat or email so we can investigate and note the concern on your account record.