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bj995 publishes these Terms & Conditions so you know the rules that apply when you open an account, add funds through bKash or Upay, and move between the game lobby and the sportsbook. Read them once, and keep the support page within reach for anything that still reads unclear.
These Terms & Conditions are the agreement between you and bj995, and they run from the moment you start using the site. Nothing here replaces the law where you live. Whether you can open an account, send money through bKash or Upay, or take part in any game depends on your local law and eligible regions, so settle that question first. The wording on this page is the version that governs your account. If we adjust a clause, the text you read here is the one in force, and your continued use of the account after that point means the updated wording applies to you. Screenshots, old emails or copies you saved earlier do not override what is published here. Your account is personal, so keep your sign-in details to yourself, move money only through your own wallet, and tell us through the support page if you think someone else has reached your account. Wallet records, lobby activity and support messages may be kept so we can answer questions about your account later. Do not treat this page as a promise that any particular game, payment route or service stays live — the lobby and the wallet screen show what is available for you.
These terms cover everything you do while signed in. That takes in opening and keeping an account, the wallet you move money through, the games you open in the lobby, and the messages you send us. Titles supplied by Joker, Microgaming, PG Soft and CQ9 sit inside that lobby, alongside live tables and the cricket markets Bangladesh players follow most, so the same rules apply whether you open Slot ThunderSpin, Crash Smoke or a live table. Some things stay outside this page. Payment providers run their own conditions — when you send money through bKash or Upay, their rules cover that transfer, not ours. Phone makers, browsers and internet providers set their own terms too. Links that lead away from our site land on pages we do not control. Where two sets of rules touch the same transaction, ours describe what happens inside your account and theirs describe the transfer itself.
Everything tied to signing in sits inside these terms: opening your account, keeping your sign-in details private, and using the site on your own phone or computer. If someone else has your password, tell us through the support page and we will walk you through the steps shown in your account.
Money you move in or out through bKash or Upay is covered here as far as your account wallet is concerned. We record each transfer so you can open your wallet history later and match it against the confirmation you receive from the provider itself.
Titles supplied by Joker, Microgaming, PG Soft and CQ9 sit inside these terms, along with live tables, slot play and the cricket markets you follow. When a game screen shows its own rules, limits or payout wording, read those too — they shape how that round is settled.
Some parts of your experience belong to other companies. When you send money, bKash or Upay handles it under their own conditions. Your browser, phone maker and internet provider set rules as well, and any page you reach through an external link is outside our control.
Reading a policy is only useful if you know what you can ask for afterwards. Your account area is where most of it happens, and you do not need to write to anyone to get started. Begin with your own records. Your wallet history shows every transfer we have logged, and your account details page shows the name, phone number and email tied to your profile. If a detail is wrong, change it there, or contact us when a field is locked. If a clause reads unclear, ask before you act on it. Send the question through the support page and keep the reference number so the same thread continues. When you think a wallet entry is incorrect, bring the transfer confirmation you received from bKash or Upay — comparing the two sides is quicker that way. You can also ask us to close the account and say what we still hold about you. We will explain what stays on file, why, and how to get a copy.
Your account wallet shows each transfer we have logged, with the date and the amount as we recorded it. Open that page after every bKash or Upay transfer and compare it with the confirmation message from the provider. If the two do not line up, send both through the support page.
Name, phone number and email sit on your account details page. Some fields update straight away and some stay locked, because they are tied to your wallet. When a field will not move, write through the support page and we will explain the route shown in your account for changing it.
If a section of these terms reads unclear, ask before you act on it. Say which part you mean and what you were doing at the time. Every message carries a reference number, so quote it when you follow up and the same conversation continues instead of restarting.
You can ask which account details, wallet entries and support messages we keep, and request a copy. Write through the support page with the address registered on your account. If you close the account, some records stay with us for a period afterwards so older questions can still be settled.
Questions about these terms reach us through the routes published on the site, and none of them need a separate download. The support link in the footer opens our contact page, where you can send a written message. If you are already signed in, the account area carries the same route, so you can write to us without losing your place in the lobby. Have your account details ready before you start. Tell us which section of the terms your question touches and what you were doing at the time — opening a slot, checking a wallet entry, or looking at a cricket market. Adding the reference number from an earlier message keeps one conversation together instead of opening a new one. We reply on the same page you wrote from, so keep an eye on the address registered on your account. If you no longer reach that address, say so in your message and we will point you to the steps shown in your account for updating it.
The link sits in the site footer on every page, including this one. Open it, pick the closest match to your question and write your message. This is the route to use for anything about the terms, your account records, or a wallet entry you want us to check.
Signed in, the account area carries the same contact route, so you can write without leaving your session. Keep the reference number that appears after you send it, and quote that number when you follow up later on the same question.
Every message you send is stored alongside your account, which matters when a question runs across several days or when your data connection is slow. Written contact also means the details you gave earlier are still there for whoever picks up the thread next.
Handling your account properly is part of the same agreement these terms describe. We collect what we need to run your account: the details you enter when you open it, the wallet movements recorded when you use bKash or Upay, and the messages you send us. We do not sell that. Cookies do part of the work. They keep you signed in between pages, remember your display choice, and show us which parts of the site get used most, which helps us decide what to fix next. You can clear or block them in your browser settings, though some account screens may then behave differently. Account security stays shared. We hold the records, you hold the sign-in details, and the two together keep the account in your hands. Tell us the moment you notice something you did not do. Account and wallet records stay with us while your account is open and for a period afterwards, so an older question can still be settled. Write to us when you want a copy of what we hold or want something corrected.
When you open an account we keep the details you enter, the wallet movements recorded against it and the messages you send. That set of records is what lets us answer a question about your account weeks later, and it stays tied to your profile rather than passed on.
Cookies keep you signed in as you move between pages, remember your display choice and show us which parts of the lobby are used most. You can clear or block them in your browser settings, though some account screens may then load differently or ask you to sign in again.
Your sign-in details stay with you and the records stay with us. Use a password you do not reuse elsewhere, avoid signing in on a shared phone, and tell us through the support page as soon as you see activity you did not start so we can look at the account with you.
Account and wallet records stay with us while your account is open and for a period afterwards, so a question about an older transfer can still be settled. Write through the support page when you want a copy of what we hold, or when a detail needs correcting.
Most questions we get about these terms come down to a handful of points: what is covered, what changes, and how to correct something. The answers below take each one in turn. If yours is not here, send it through the support page and we will answer it on the same page you wrote from.
Yes. The same terms cover the site on a mobile browser and on a larger screen, so nothing changes when you switch between them. Your account, wallet history and support messages follow you across devices, and the payment routes set for your account appear the same way either way.
The wallet side does: what we log when you add money or take it out through bKash or Upay, and how that shows in your history. The transfer itself is handled by the provider under their own conditions, so read both sets of wording before you send anything.
If we change a clause, the version published on this page is the one that applies. Using your account after that point means the updated wording covers you. If you would rather not continue, ask us to close the account and to explain what we still hold.
Open your account details page and edit the field if it is open. Fields tied to your wallet or your registered phone number may be locked, so write through the support page and we will point you to the route shown in your account for changing them.
You can ask about the account details we hold, the wallet movements logged against your account, and the messages you have sent us. Write through the support page and say what you need; we will tell you what exists and how to get a copy.
Use the support page and quote the reference number from earlier messages so the same conversation continues. Explain which section of the terms your point relates to and what happened on your account, and we will reply from that same page.